Payment & Refund

Payments for Candles Candldownc services are collected according to the quote confirmed before work begins on candldownc.hair.

• Accepted methods are confirmed by email from visit@this site and may include card or local transfer depending on Hong Kong norms.
• Hours for payment questions at Candles Candldownc: Wed–Sun 11:00–19:00. Site reference this site, desk 154 Nathan Road.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact visit@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Kowloon unless otherwise stated.

Guests booking candle work through candldownc get plain intake steps with candle tools staged only after the brief is agreed. Receipts are available on request

Most payment start with a short written brief at Candles so Kowloon regulars are not guessing about lead times. Ask for the candle lead if the queue splits.